The customer is entitled to return any faulty item within 14 days (own expense) for replacement. If we are unable to replace the item, will we organise a refund.
The Leisa Tree understands that your privacy is important and ensures that information provided by you is collected and held in accordance with relevant Australian privacy law. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
If you choose to provide your personal details to us, we may collect the requested information from you including your name and contact details and any other information that you supply to us.
Any information we collect is used to assist in providing you with relevant consumer information, notify you of products, displays and offers that may be of interest to you as a valued customer of The Leisa Tree.
We do not disclose information that we hold to unrelated companies outside our corporate group for marketing purposes.
As required by law, you may “opt-out” from direct marketing material that The Leisa Tree may send by contacting us directly if you do not wish your details to be used for marketing purposes (see Contact).
Any information that we no longer require is destroyed. When we have collected information about you it cannot be seen or modified by anyone else.
We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form. You may access your information held by The Leisa Tree at any reasonable time. If you would like to know what information we hold about you please contact our office. If you discover that there is an error or information is missing, please notify us and we will try to correct the information as soon as possible.
A customer should send any request to inspect its personal data in writing to the following e-mail address: firstname.lastname@example.org
Payment is required before goods will be despatched.